The assistance on this site using the HeirList mobile application is primarily in two forms. The first consists of the answers to over 100 Frequently Asked Questions (FAQs) along with dozens of videos explaining the functionality of the application. The FAQs focus on specific core functions, menu options and other key activities to accomplish. This page has a search bar where you can enter in text to find the areas you are interested in. Core functions are those that are available to all users and are the key to the value of HeirList. The menu inside the application (dropdown from left) has four sections with over 15 options to select. Many of these (e.g. Password, Logout) are account management, while others (Search, Item Number, Edit Deceased, Manage Other Users) are directly related to managing the account for the deceased person. The videos demonstrate how to accomplish specific actions, as well as explain the function of different options within the menu. They also assist in answering questions from the user for commonly found challenges and issues. For Premium users, the application has a Support option on the menu where additional help can be requested. For Premium or Basic users, the Report Bugs option can be utilized to communicate software issues with the application. Our Facebook group will be the primary location for exchanging questions and information with the public.
Our YouTube channel contains many helpful videos.